Privacy & Cookies

Security and privacy

We keep your private information private

We do everything we can to keep your private information private. Of course, when you order something from us, you don't want strangers who run off with your personal data.

We do ask for information from you so we can help you as best we can. You can read below what information we ask for and what we use it for. You'll also see what your rights are, who has access to your data, and how long we keep your data.

This privacy policy was last amended on September 4, 2018,

Do you want to know more, for example where your data is stored or who has access to your data? Read more below.

Third Party Websites
This Privacy and Cookie Statement does not apply to third-party websites that can be accessed through this website via links.

What are the 'legal grounds' for using your data?

According to privacy laws, we must say what 'legal grounds' we have to use your data. We need information about you because of the contractual agreements between you and For my dogs Benelux, such as your purchase of a product or your right to warranty. This is the case at:

  • Order & pre-order
  • Delivery
  • Retour & repair
  • Contact with our customer service
  • For my dogs Benelux business

General NAW and contact information that we store:
When you make an order or request a quote from us via the website or other channel, contact us by phone and/or enter into an agreement with us, the details of you are stored:

• Company name
• First name
• Last name
• Address
• Zip code
• Place of residence
• email address
• Phone number
• Domain name
• VAT number

Vere, we may use your data in 'legitimate interest'. This means that we want to provide all our customers with the most optimal, personal service. We always think about your privacy. This applies to:

  • Reviews & Customer Satisfaction Survey
  • Contact with our customer service
  • Visit of the For my dogs Benelux website
  • Account
  • Newsletter & email
  • Personal advice
  • Actions
  • Social media
  • Security, Wi-Fi & cameras

We may also have a legal obligation to use your data, for example if we suspect fraud. And sometimes you've given us permission to use your data, such as when you sign up for the newsletter. We'll keep this up to

Who has access to your data

We will only pass on your data to other parties if it is really necessary for our services. These parties are concerned: delivery partners, suppliers or repairers, product support, payment partners, IT service providers and parties that collect our reviews. Finally, our delivery partner must deliver your order to the right address and not by accident to the neighbours. Parties such as data management platforms, media and advertising agencies and research agencies come into view as soon as we want to give you personal advice or show targeted ads, for example based on your interest in certain products. In suspicious situations, we are required to share customer information with government agencies.

The parties who have access to your data may only use it to provide you with a service on behalf of For my dogs Benelux. Unless they are responsible for obtaining and protecting your data. Some cookie developers have access to the data cookies collect on our website. Read more about our >cookie statement< and the privacy policies of these parties below. We never sell your data to third parties

Where is your data stored

We store your data in a database within the EU. We always have strict security measures in place.

How long do we keep your data

We do not store and use your data for longer than necessary. Then we delete all the data we have from you. Or do we use your data anonymously, because we need certain data for internal analyses and reports such as the value of your order.

Asounds simple, but how does that work in practice? We'll keep certain time limits, after which we'll delete your data. Here's them:

  • Inactive customer accounts are removed after 7 years. After that period, we will only use your data anonymously, for internal reporting.
  • Of the Tax Office we have to keep our records with your invoice, payment and order details for 7 years. After that, we only use anonymous data for internal reporting. You also need to keep the invoices of your purchases well, for example if your warranty expires.
  • If you have subscribed to the newsletter or consented to receiving personalized messages, we will retain that consent for 5 years. The e-mails you receive from us are not stored for more than 60 days. So you don't have to worry about getting the same mail from us more often. After that period, we only use your data anonymously, for internal reporting.
    Data we use to prevent fraud we keep for a long time. Not nice, but necessary.

What are your rights

Seede, you stay in charge of your data. Do you want to get free access to your personal data and receive a copy? Or do you want to change your data? No problem. You can do this yourself in your My For my dogs Benelux account. Or you'll let us know by mail or email. In this way, you can also object to the use of your data for marketing purposes or indicate that you believe that your privacy outweighs our interest. In that case, we'll review the situation

Subscribe from the newsletter is so squeaky. You can do this in your My For my dogs Benelux account or via the link at the bottom of the newsletter itself. And you don't want cookies anymore? You can take care of that yourself. Read how to do that in our cookie statement

We want to make sure you're really you. Therefore, we may request additional information from you to establish your identity. That's what we do with unclear requests,

Do you have any questions or complaints?

For questions or complaints about your data and the protection of your privacy, please contact For my dogs Benelux customer service.

Writing: Brinkweg 11-i , 7691 PE Bergentheim
The Netherlands

When you are not satisfied with how For my dogs Benelux deals with your privacy, you can contact the privacy authority.

Who is responsible for your data?

We are For my dogs Benelux

This is our KvK number: 32096289
This is our VAT identification number: NL172710492B02

Buy: 06-14020228
Writing: Brinkweg 11-i , 7691 PE Bergentheim

Cookies; not for coffee.

Yje leaves data with us when you use the For my dogs website The cookies (small text files) that the website automatically leaves on your computer are used to make the website function better on your computer.

Yje can disable the use of 'cookies' through your browser's settings. However, this leads to a less good functioning of this website. Third parties can also place cookies and track internet behaviour, as is the case with embedded videos from Vimeo and Youtube if they appear in the site.

Cookies by third parties
When visiting our website For my dogs cookies are also placed by the following third parties:

  • Google Analytics (for relevant advertising campaigns, analysis of visits and traffic sources and conversion tracking)
  • Google Console (for analysis of visits and traffic sources)

Tevens collect your data in the following way via the website For my dogs Benelux.coml:

  • Navigation by the website
  • Complete forms
  • Subscribe for newsletter

Purpose of preserving your data:

For my dogs, you store and process your data with the following goals:

  • Collecting and analyzing statistics to optimize the website;
  • Supplying the products and services
  • Building a contact history

How do we protect your data

Ye data is stored and transmitted securely. For my dogs aims to store and transmit your data with the latest security techniques and encryption methods.

Our data is used for administrative and communication purposes between your and For my dogs, including sending a newsletter.

If advertising is unwanted, you can always indicate that you no longer want us to contact you. Unsubscribe is never subject to any costs and can easily be accessed via the link in the mailing.

Under the age of 16
If you are underage, i.e. under 16, you may only consent to the processing of your personal data with the consent of one of your parents or legal guardian. It is then important that your parent(s) or your guardian read this statement. They may also exercise the rights you have with regard to the personal data you leave with us, such as the right to oppose the (further) processing of your personal data or the right to access and correct your data.

Inspect your data
You are entitled to access your stored data; rectification or erasing data. You may object to the processing of your data. This will be assessed following the situation. You are entitled to transfer your data